FAQs

What email programs does SalesBrandMail work with?
Can someone reply to my SalesBrandMail email?
Can I really use my actual letterhead?
What stationery designs can be reproduced?
Does any advertising show on my correspondence?
Can I send attachments?
What file formats can attachments be?
How do I control my account?


What email programs does SalesBrandMail work with?
SalesBrandMail works with most email programs. You can send SalesBrandMail email letters to virtually anyone who has email. Most people will see your BrandMail or letter right in their inbox.

Can someone reply to my SalesBrandMail email?
Yes. When you send BrandMail enhanced email, your email address is the reply address, just as it is when you send plain email directly.

Can I really use my actual letterhead?
Yes, your actual business letterhead. When you sign up, you either send us one copy of your business letterhead and envelope to scan and digitize, or you can upload the original graphic files if you have them. That's what we use for your business letterhead.

For your personal stationery, you select and customize a design on the signup Web site.

What stationery designs can be reproduced?
There are some practical limitations to what we can reproduce. Basically, anything that can be printed CMYK is fine.

We can not accurately reproduce foils or other metallic colors, embossing or diecutting, though you will likely be pleased with our digital approximation. If your letterhead is engraved or has other raised print, the color will be reproduced, but it won't be raised.

For the very best quality and color matching, have the designer who created your letterhead prepare the digital files to be uploaded according to the file guidelines. You may even have your designer prepare a custom HTML template according to our standards for your BrandMail layout, if you don't wish to use our default format. (If you don't have access to your original digital files, it is best to mail in a good sample of your letterhead and envelope rather than scanning it yourself and uploading your scan files. Our scanners are very high resolution.)

When sending printed hardcopy, make sure you send the best examples you have. Color and quality varies from piece to piece, and we can only reproduce the quality of what you send!

Does any advertising show on my correspondence?
If you have received BrandMail from anyone, you may have noticed a tasteful, and discrete link to this site that appears at the bottom. In fact, that may be how you got here. That link only appears on email and needs not be present on BrandMail formats that you design yourself.

Can I send attachments?
In short, yes. BrandMail email letters can have attachments just like normal email.

What file formats can attachments be?
For messages delivered by email, any file format is fine.

How do I control my account?
You set up and control everything through the web site operated by our supplier, LetterClick (www.letterclick.com). When you log in, you have private access to everything: your stationery layouts and designs, your address book, your correspondence logs, and so forth. You can also send correspondence from the Web as an alternative to using email.

Please note that for all of the features on the Web site to function, you need a browser that supports JavaScript, and it must be enabled. (Note that JavaScript is different than Java; it doesn't matter whether Java is enabled or not). All recent browsers support JavaScript, and it is enabled by default. To check that, in the Netscape browser, select Preferences... on the Edit menu. Click Advanced and make sure that Enable JavaScript is checked. Internet Explorer calls it "Active Scripting." In the Tools menu select Internet Options... Click the Security tab. If the Default Level button is grayed out, you're all set. If it isn't, click the Custom Level button, scroll down to Scripting, and make sure Enable is selected under Active scripting.

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